Vendor information

Blackbaud eCRM is a flexible, extensible, scalable and secure Web-based CRM solution. It is Blackbaud’s lead offering for organizations with complex fundraising needs across all verticals, specializing in supporting sophisticated major giving, membership and high-volume direct-marketing programs. Blackbaud eCRM helps organizations build deeper and more personalized relationships with constituents, build their brand through online engagement and multichannel communication tools and more effectively raise funds, leveraging campaign management, business intelligence and analytics.

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Servicing 28,000 clients, Blackbaud is the leading global provider of software and related services designed specifically for nonprofit organizations. Their products and services enable nonprofit organizations to increase donations, reduce fundraising costs, improve communications with constituents, optimize internal operations and business processes and leverage the power of the Internet. They have focused solely on the nonprofit market since their incorporation in 1982 and have developed a suite of products and services based upon extensive knowledge of the operating challenges facing nonprofit organizations with significant investment around tailoring the CRM solution for higher education.

Blackbaud also offers a full range of services that help their customers implement  software to optimize internal operations and make the most of their investments. Their extensive training team prepares customers to use the software to its full potential, while their experienced consulting services team, comprised of former fundraisers and system experts, partners with customers to align the system with their business processes and unique needs. They also offer hosting services so that institutions can rely on Blackbaud to ensure that their solution is always available and up-to-date, on the latest infrastructure and in compliance with all the latest industry security requirements.