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Gold Line Call Center

Did you receive a call from (804) 827-3863? That's a VCU Gold Line student caller calling you!

VCU Gold Line comprises a diverse group of students in our phone center. They contact thousands of alumni for a variety of reasons throughout the year. The student callers will talk to you about what’s happening on campus as well as invite you to step back in time and reminisce about your days as a student. The VCU Gold Line team is dedicated to the advancement of the university by helping to make a real connection between students and alumni and generating private support.

What Gold Line does

Taking the time to speak with a Gold Line caller offers you a chance to:

  • Join with fellow alumni to help VCU create new and exciting opportunities for students.
  • Find out the latest information about VCU, answer questions and pass along your comments.
  • Update your address, phone number and e-mail information to ensure that you receive the latest information from the university.
  • Share your experiences at university and in the world beyond so that students can better understand and learn from those who have gone before them.

Why work at Gold Line?

  • Earn a great wage while helping impact the growth of VCU.
  • Easy to access. We are located at 111 N. 4th Street, Richmond, VA 23219.
  • Build your communication skills and learn how to negotiate, which helps strengthen your resume. With time, there are opportunities for peer leadership roles.
  • A relaxed work environment where you can earn cool prizes and study while having fun at work.

The commitment for Gold Line student callers

  • Callers are required to work a minimum of three shifts per week. Available shifts are 5:30-9:00 p.m. Monday-Thursday and 12:00-3:00 p.m. and 4:00-7:00 p.m. Sunday.
  • The Gold Line call center works from a standardized scheduling system to ensure shifts and stations are filled. Requests for certain days off from a shift are reviewed on a case-by-case basis.

Interviews for the fall semester begin in early August. Regular work schedules begin in mid-August.

Please email goldline@vcu.edu with any questions about employment.